Like our vibe? Join the Tribe!
Use code FIRST and Get 10% OFF* on Fresh WatchesPrivacy Policy
Titan Company Limited (“Titan”, “We”, “Us”) is committed to the compliance of applicable Privacy Laws in the country where Titan’s product is distributed. Protecting the privacy and security of your personal data is of prime importance to Titan, therefore, we conduct our business by abiding by the laws applicable on data privacy and data security in the country where Titan’s product is distributed to you.
This Privacy Policy is intended to inform you about the personal data that is collected from you, how your personal data may be used and disclosed, how you can control the use of your personal data, and how your personal data is protected when you use the Titan Application or the application developed by a third party for Titan (“Application”). We do not sell trade your personally identifiable information; however, we may share the same with third parties who assist us in conducting our business, operating our website/Application, or servicing you, so long as those parties agree to keep this information confidential.
What Information is collected about you:
Information you provide directly:
When you use certain functions provided by the Application, such as when you register for certain services, access, features or services, we may ask you to provide certain personal data such as name, contact number, postal address, email address, username, password etc.
Enabling Location Permissions for Wearable Connectivity:
Location permissions on your mobile phone, required to scan and pair with your Fastrack wearables.
Information that is automatically collected when you visit the Application:
When you download and visit the application, certain information may be collected automatically, which includes:
Information that we collect from other sources:
We may receive information about you from publicly and commercially available sources (as permitted by law), which we may combine with other information we receive from or about you. We also may receive information about you from third-party social networking services when you choose to connect with those services.
How we use the information we collect:
General:
Titan may use the information collected from you to register you or your device for a Service, to provide a service or feature you request, to provide customized content and make recommendations based on your past activities on our Application.
Advertisements:
Titan may use your information to provide you with product and service updates, newsletters and other communications about existing and/or new products and services by post, email, telephone, in-device messaging and/or text message (SMS), if you have provided your prior consent or we are otherwise permitted to do so under applicable law.
Statistics and Research:
Titan may use your information to create user group profiles or segment data and to otherwise create anonymous, aggregated statistics about the use of our products, services and loyalty programs, which we may share with third parties and/or make available to the public.
Product/Services Improvement:
Titan may use your information to improve and enhance existing Titan products, services and Applications and develop new offerings, recommendations, advertisements and other communications and learn more about customers’ preferences in general.
Publish your reviews, comments and content:
Where you have uploaded product reviews, comments or content to our websites or Application and made them publicly visible, Titan may link to, publish or publicize these materials elsewhere including in our own advertisements.
To whom do we disclose your Personal Data:
Your Choices:
You have choices about how your personal data is handled, and we are committed to providing you with reasonable access to your personal data and the ability to review and limit the use of such data in accordance with applicable law.
Depending on your country of residence, you may have the following rights:
If you are interested in exercising one or more of the rights described above, you can submit a request to us at the following Email address [email protected]. Please note that we may require proof of your identity before we can give effect to these rights. This proof includes valid e-mail id and Phone number used to access our websites for ecommerce transactions.
We will not discriminate against you if you decide to exercise your rights under applicable law. Only you or an “Authorized Agent” are permitted to act on your behalf may submit a request. An “Authorized Agent” means a natural person or a business entity you have authorized to act on your behalf by providing your written permission. Please note, we may deny a request from an Authorized Agent if they do not submit proof that they have been authorized by you to act on your behalf.
Your request must Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal data or an Authorized Agent and Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.
We cannot respond to your request or provide you with personal data if we cannot verify your identity or authority to make the request and confirm the personal data we maintain relates to you. To verify your identity, we will seek to match any personal data you provide when you (or an Authorized Agent) submit your request to any personal data we already maintain. If we are unable to verify your identity based on the data we maintain, we will let you know.
Titan Application may contain links to other websites. Titan is not responsible for the privacy practices or the content of other websites or applications.
On our Application, we may have links to other websites/ applications or you are referred to our Application through a link from another website or Application. We cannot be responsible for the privacy policies and practices of other websites or applications. Such content is subject to their terms of use and any additional guidelines and privacy information provided in relation to that use on their website or application. We recommend that you check the policy of each website/application you visit to better understand your rights and obligations especially when you are submitting any type of content on those third party website/application. Please contact the owner or operator of such website/application if you have any concerns or questions.
We may update this Privacy Policy at any time to reflect changes in our practices and service offerings. If we modify this Privacy Policy, we will update the date on which the new Privacy Policy will be effective. We will notify you of any material changes in the way we treat your information by placing a prominent notice on our website/Application.
The security of your personal data is of great importance to us. We have put in place reasonable physical and technical measures to safeguard the information we collect in connection with the Services. However, please note that although we take reasonable steps to protect your information, no Application/website, Internet transmission, computer system or wireless connection is completely secure.
Titan (also referred here as ‘We’, ‘Us’, ‘Our’) has created this Privacy Notice in order to demonstrate our privacy commitment to our users. Except for specific Titan products or services providing independent privacy policy/notice, this privacy notice is intended to inform you of our privacy practices for our devices, applications and websites and how we process (gather, define, and use) personal data that you provide to us when you register on our smart wearables or the mobile application and leverage the services provided by us. This Privacy Notice will primarily help you understand:
Account information
When you register at our smart wearables application or use the device, we may collect the following information about you, including but not limited to, Name, Contact, Date of Birth, Gender, Height, Weight, Sleep Goal, Step Goal, etc. The account information captured remains the same in case a minor registers at our mobile application or uses the device
Additional information
To improve your experience of our services, you may choose to share additional personal information like activities performed by you like steps taken, sleep duration, activity log, food log, weight, sleep, alarm, etc. We may also collect and process your personal information like name, contact number, age, gender or fitness goal in case you choose to participate in any contest or competition
Interaction with our partners
You may choose to book timeslots with various health, fitness, wellness or swimming coaches through our mobile application. We may collect logs of such appointments to improve our services and provide an improved customer experience. Your personal data may also be captured if you book services with any of our other partners.
Payment and Card information
We may collect your credit card or debit card number, CVV code and expiration date to process a purchase made by you. This information is securely sent to your card network for the transaction approval which upon confirmation is sent back to complete the purchase order. We do not store any of your financial data.
Product/Services Improvement
Titan may use your information to improve and enhance existing Titan products, services and Applications and develop new offerings, recommendations, advertisements and other communications and learn more about customers’ preferences in general.
Titan may use your information to improve and enhance existing Titan products, services and Applications and develop new offerings, recommendations, advertisements and other communications and learn more about customers’ preferences in general.
Personal data that is automatically collected when you use the Wearable Device/ Application:
When you use the smart wearable device or the mobile application, certain personal data may be collected automatically, which may include but is not limited to:
Personal data that we collect from other sources:
We may receive information about you from publicly and commercially available sources (as permitted by law), which we may combine with other information we receive from or about you. We also may receive information about you from third-party social networking services when you choose to connect with those services or through any third party which may be integrated with Titan to provide services
Non Personal data collected:
We may also collect non personal data such as statistical data like daily usage events, page access events, page access time events, generated when you use a specific service and network monitoring data like request time, number of request or error request, application crash events etc.
We recognise the need to provide additional privacy protections with respect to personal information we may collect from children. A child is defined as someone under 18 years of age. When we collect personal information from children, we let parents set up the wearable devices for children and take additional steps to protect children’s privacy, including:
Provision and maintenance of our services
Titan may use the information collected from you to register you or your device for a Service, to provide a service or feature you request, to provide customized content and make recommendations based on your past activities on our Website/Application. We may also use your personal details for order processing, delivery of products, to send statements, invoices and payment reminders and to collect payments.
Improvement of Product or Service
When you allow us to collect precise information about you, we may use that information to improve and enhance existing Titan products, services websites and applications, develop new offerings, recommendations, advertisements and other communications, and learn more about customers’ preferences in general. Further, we may use information provided by you to deal with enquiries and complaints made; to keep our website and other systems secure and to prevent fraud.
Statistics and Research
Titan may use your information to create user group profiles or segment data and to otherwise create anonymous, aggregated statistics about the use of our products, services and loyalty programs, which we may share with third parties and/or make available to the public.
Communicating with you
We believe in being open, honest and transparent with our clients and suppliers and want you to feel comfortable about your decision to give us your personal information and how we use it.
Titan may use your information to provide you with product and service updates, newsletters and other advertisement and direct marketing communications about existing and/or new products and services by post, email, telephone, in-device messaging and/or text message (SMS), if you have provided your prior consent or we are otherwise permitted to do so under applicable law.
In case of a financial transaction we may also communicate with you to authenticate your identity and confirm the transaction.
We may also contact you if we need your support during audits, legal requests, claims or fraud investigation or to communicate regarding any query or complaints made by you. You can change your mind at any time and it is quick and easy to let us know that you no longer want to hear from us by contacting us at [email protected]
Publish your reviews, comments and content
Where you have uploaded product reviews, comments or content to our websites or Application and made them publicly visible, Titan may link to, publish or publicize these materials elsewhere including in our own advertisements.
Other Purposes
Titan may use your personal data, as we believe to be necessary or appropriate:
We will only use your data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal data for an unrelated purpose, we will notify you, explain the legal basis which allows Titan to do so and obtain your consent for the same.
Please note that in certain circumstances, we may process your personal data without knowledge or consent, in compliance with the applicable legal and regulatory requirements.
Please note that if you wish to opt-out of any such processing activities for purposes other than the original purpose, you can reach out to us by writing to us at [email protected]
Our grounds of processing your personal information are:
We may disclose, share or transfer your personal data:
We will only retain your data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Your data will be transferred to India and stored on our secure servers in India. You may be able to delete some of the data stored through the mobile application or may write to us in case you want to exercise any of your data subject or data principal rights.We will destroy the personal data in a secure manner post retention period as per our internal data retention and destruction policy.
We offer a variety of choices about how we use your information. You can make choices about whether to receive promotional communications from us by following the unsubscribe instructions included in the communication. In addition, you can also generally make choices in your settings, or by visiting relevant links. In line with the applicable relevant privacy laws, you have the following rights with respect to the personal data that we hold and process about you:
You can make a request by directly writing to us at [email protected] or through a Consent Manager.
For your protection, we may only implement requests with respect to the Personal data associated with the particular email address that you use to send us your request, and we may need to verify your identity before implementing your request. The Company will act on all data subject requests received are processed without undue delay and respond within 30 Calendar working days as per timelines prescribed by Regulations, post completion of necessary verification checks.
Any grievances or complaints will be addressed in a timely manner and expeditiously within 30 days from the date of receipt of the grievance by Titan. If you have any such grievances, please write to us at [email protected] and we will attempt to resolve your issues in a timely manner.
If at any time you require us to cease processing your additional personal data ( Your personal data collected for purposes other than providing basic services of our wearables technology), you may write to us (contact details at the bottom of the page). By following the appropriate directions, your record will be marked as “do not contact”, and you will no longer receive communications from Titan except the ones which are required for us to provide you the service Please note that we may need to retain certain personal data for as long as your account is active or as needed to provide you services, for recordkeeping purposes and/or to complete any undertaking that you began prior to requesting a change or deletion. There may also be residual information, which may be subject to a legal hold or subject to certain sectoral or regulatory retention requirements that will remain within our databases and other records, which will not be removed.
The security of your personal data is of great importance to us. We have put in place reasonable physical and technical measures to safeguard the information we collect in connection with the Services to ensure the protection of your personal data processed by us, which include but are not limited to the following:
We may update this Privacy notice at any time to reflect changes in our practices and service offerings. If we modify this Privacy Policy, we will update the date on which the new Privacy Policy will be effective. We will notify you of any material changes in the way we treat your information by placing a prominent notice on our website/Application.
Product has been removed from the wishlist
Product moved to cart
Add minimum 2 products to compare
You may compare up to 4 items at a time
Item Added to your Wishlist