FAQ

In the unlikely event that an order gets lost during transit, we wait for 15 days to track your lost order and if we are still unsuccessful, then we process your refund through the payment mode that you had opted for at the time of placing the order.

Currently, we deliver to selected cities within India. Please check if we deliver to your pincode/city by entering it in the product page/shopping/cart checkout page. If there is no courier service available in your area/city, we apologize for the inconvenience caused.

Yes, you can order for something to be delivered in India as long as you provide a valid shipping address within India. Also, kindly note that we deliver only to selected cities within India. To check whether we deliver to your desired area/city kindly enter your pincode on the product page/shopping cart page/checkout page.

There are no shipping/ delivery charges within India. For information on shipping charges for international orders please see the Shipping and Handling Charges section under Shipping Policy section

The time taken for delivery tends to vary according to the destination; however, we make our best efforts to ensure that the domestic order is delivered within 5-7 working days of you placing the order. For international orders please see the Time to Deliver section under Shipping Policy section.

Express delivery

Express Delivery option available for select pincodes for select cities (Delhi, Mumbai, Hyderabad, Kolkata and Bangalore) for select products

Under this option, the product will be delivered the next day subject to the condition that the order is placed by 12 PM.

Orders placed after 12 PM for NDD (Express Delivery) pincodes will follow the TAT of T+2 days, and for other pincodes it will follow a regular TAT of 5/7 days for domestic orders. It is not applicable for International Orders as it will continue to follow the TAT of T+15 days.

If there is a public holiday or Sunday, the TAT for express delivery will be extended by another day.

Customers are advised to expect the delivery by the date mentioned under the Express delivery option.

Certain Logistics partners may request ID proof while delivering the shipment. When the original recipient is not available and the shipment value is high, the delivery agent may request ID proof from whoever is collecting the shipment at the mentioned address on behalf of the customer. This is to ensure the correct and safe delivery of the product.

For purchases above Rs. 2 lakhs, PAN card Number must be provided upon placing the order in the manner specified by Fastrack. Failure to provide the same shall result in cancellation of the order.

For all domestic shipments, if the order value exceeds Rs 2 lakhs, the customer will need to enter the PAN card number and click on verify PAN card. Only upon PAN card verification, the order will proceed ahead to the payment page. The billing name is supposed to be the same as the PAN card else the PAN card will not get verified and the customer will not be able to proceed with the order.

You can edit your personal details by accessing the “edit details” section in Personal information section.

No, you can have only one account linked to a single e-mail address.

We understand that your privacy is important to you and we respect that. We assure you that we will maintain complete confidentiality of the details that you have shared with us. You can refer to ourPrivacy Policy tab.

We accept Visa | MasterCard | AMEX | Diners | JCB for domestic and international payments.

All Major banks Net Banking are accepted.

All Major banks Net Banking are accepted.

If you are not comfortable making an online payment on www.fastrack.in, you can opt for the Cash on Delivery (COD) payment method instead. With COD you can pay in cash at the time of actual delivery of the product at your doorstep. You will not be required to make any advance payment online. The maximum order value for a COD payment is INR 50,000. It is strictly a cash-only payment method. E-Gift Vouchers or store credit cannot be used for COD orders. Foreign currency cannot be used to make a COD payment. Only Indian Rupees are accepted.

Currently, Gift Cards are not available on COD.

NOTE: COD is not applicable for International Orders.

Yes, it is possible to return the unused product and order a new watch. Please refer to the Return Policy for details.

Please note that returns are not applicable for International Orders. Although there are a few exceptions. To know further about it kindly refer to the International Order section of the Return Policy

In the unlikely event of receiving the wrong product, you can call us on 1800-266-0123 and write to [email protected] to report the incident and cancel the order. We will arrange for the pick-up of the unused item from the provided address through our logistic partner and arrange for the refund. For more details, refer to the Return Policy section.

For international orders, please check the International Order section under Return Policy.

In the unlikely event that the product delivered is in damaged condition, you can return the product unused and in the same condition as you received it, in its original packaging, along with the invoice for a refund. We will arrange for the order to be collected from the provided address through our logistic partner and returned to us. Please refer to the Return policy for details.

Call us on 1800-266-0123 or write to [email protected] within 7 days of receipt of the product to report the incident.

For international orders, please check the International Order section under Return Policy.

The order can be returned within 7 days from the date you received the product.

You can return the product unused and in the same condition as you received it, in its original packaging, along with the invoice for a refund. We will arrange for the order to be collected from the provided address through our logistic partner and returned to us. We shall process the refund only after the receipt of the product at our location in unused condition and in its original packaging along with its original tags and invoice, failing which a refund may not be possible. Please refer to the Return policy for details.

For International Orders, please check the International Order section under Return policy.

We at Titan Company Limited will arrange for the return shipment to be collected and you do not need to make any payment for the courier.

For International Orders, please check the International Order section under Return policy.

We are committed to ensuring, full customer satisfaction, security, and customer assistance concerning the products available on our website. However, if you are not happy with the product, call us on 1800-266-0123 or write to [email protected] for further guidance.

The order can be returned within 7 days from the date you received the product. You need to call customer care on 1800-266-0123 or email us at [email protected] stating that you want to return the product. The contact details of our logistic partner will be shared with you. You need to coordinate with them for return shipping. Take the following steps:

1. Pack your order in original packaging and mention your name, order number, and mobile number.
2. Enclose the original invoice, guaranty/warranty card & other tag, if any.
3. Our logistic partner will pick up this package from you.
4. Post inspection, only after we get a go-ahead from the QA (quality assurance) team the refund process will be initiated. 

For International Orders, please check the International Orders section under Return policy.

No, you can’t return any product bought from www.fastrack.in at any physical store of Titan Company.

Our policy doesn’t allow us to exchange any product.

Membership is voluntary and open to all Indian citizens above 18 years and with a valid Indian mobile number. The Titan Encircle membership is only for individual use and not for corporate purchases. The Titan Encircle membership is non-transferable. Offers/ benefits/ discounts offered to the Encircle member are limited to the respective individual only. These offers are not transferable to other Encircle member/ non-member. Two or more offers cannot be clubbed together.

• On making a purchase at the above mentioned stores or e-commerce websites, you will be added to Titan Encircle as a Silver tier member.
• During this process, a membership number will be assigned to you and your unique registered mobile number will be mapped against this membership number. Each mobile number can only be mapped to one Titan Encircle membership. Please note that your name and mobile number are mandatory for this process. OTP verification is a must to enroll.

• Titan Encircle offers three tiers of membership - Silver, Gold and Platinum
• Refer to NeuPass FAQs for tier wise NeuCoin earning structure
• To get upgraded from one tier to the next, you would need the following amount of NuCoins:
  • From Silver to Gold tier - 500 points
  • From Gold to Platinum tier - 3000 NuCoins
• All NuCoins earned will be updated in your account within 24-48 hours of the transaction at stores. NuCoins earned on any of the ecommerce websites will be credited to your account after 15 days of the transaction.
• The NuCoins earned are valid for 12 months from the date of last transaction. For example: NuCoins earned on April 2, 2022 will expire on April 2, 2023 if no other transaction has been made before April 2023.
• NuCoins/tier will be calculated at the end of the day and the new tier will start the next day
• Any transaction made using partial or full redemption of Encircle points or NuCoins is not eligible for accrual of NuCoins.
• Any discounted products or products on sale are not eligible for the accrual of NuCouns.

• You can upgrade your tier based on the cumulative NuCoins that you have earned in a period of 24 months from the date of enrolment or the date of your last upgrade/downgrade only through the purchase at Titan brands i.e. Tanishq, Mia, Zoya, World of Titan, Helios, Sonata, Fastrack, Titan Eye+, Taneira, Skinn & Irth stores or respective brand ecom websites.
• To retain your tier, you should maintain the threshold NuCoins for 24 months from the date of tier upgrade. If this criteria is not met, you would be moved down by one tier. Please refer to the ‘Tiers and NuCoins’ table on NeuPass FAQs for the number of NuCoins required to maintain each tier.
• Your tier will be valid for two years from the date of your last upgrade.

When you return/change goods that you have purchased, the calculation of NuCoins to be debited will be done according to the rules of your tier when you made the purchase, not on the lowest tier.

When you join Encircle, you will receive a Gift Voucher via SMS, WhatsApp or email. This can be redeemed at any of the Titan brand stores.

Steps to Redeem:

1. Visit any of our stores to redeem your gift voucher.
2. While billing please provide the cashier with the Gift Voucher code sent to you.
3. The cashier will apply your Gift Voucher code to the bill and your voucher will be redeemed.

Please note:

• Your Welcome Gift Voucher can only be redeemed once in the respective channels.
• Offers are fixed to their respective channel and the tier that you have enrolled into.
• Your Welcome Gift Voucher will be valid for six months from your date of enrolment.

• Birthday and Wedding Anniversary Offers: You can get exclusive offers on your birthday or wedding anniversary which can be availed at any of the Titan stores (Tanishq, Mia, Zoya, World of Titan, Fastrack, Helios, Titan Eyeplus, Skinn, Taneira). The offer will be active in your account only for 30 days (15 days before and after the date of your birthday/wedding anniversary). You can avail all offers but will be restricted to only one-time redemption for each brand during the offer period.
• Exclusive Preview: You get to be the first to check out our new products at exclusive product previews, which will be communicated to you two or three days in advance.
• Free Cleaning: You can avail free cleaning services for your jewellery and watches on request. The store will use approved and friendly liquids/cloth while cleaning your jewellery and watches.
• Free Eye Check-up & Eyewear Servicing: You can avail free servicing for your eyewear. You can opt for a reminder for an eye test and contact lens refill every 6 months and we’ll help you mark your calendar. Please note that the eye check-up service is free for Encircle members at all Eyeplus stores.
• Referral Rewards: When you refer someone for the Titan brands & a referee completes the purchase using the referral code; both you and your referee will get some benefits.
• Titan & Partner Brand offers: Being an Encircle esteemed member, you will get some exciting benefits from Titan brands as well as associated partner brands. You may stand a chance to get access to some of the most popular event s across multiple cities in India

1. Where can I check my transaction summary?

To check your transaction summary, you may:

• Call the Encircle helpdesk at 1800-108-4826
• Visit www.titanencircle.com and log in with your User ID and password

2. How do I get my User ID and password?

Your User ID will be your registered mobile number and OTP will be generated for login on www.titanencircle.com

3. How can I know details regarding my Encircle Points?

To know more about your Encircle Points, you can log in to the Titan Encircle website and get your transaction history or call Customer Care at 080-45300005 and dial '2' to get your point balance.

4. How can I update/change my contact details?

• Call us at our toll free number 1800-108-4826 or write to us at [email protected] between 10 AM and 10 PM on all days.
• Log in to www.titanencircle.com and update your profile details.

5. What to do when Im not getting the OTP?

OTP is must for all redemptions irrespective of number of points being redeemed. OTP will be triggered automatically to the encircle registered mobile# when point redemption is initiated, if the OTP is not received within 2 minutes, then customer can follow steps

• Customer will have to call IVR number 080-45300005 from their encircle registered mobile#
• Customer will be given options to choose what type of OTP they need
  • Option (1) will give him redemption OTP
• Once customer select (1) then the OTP is passed on to Customer via IVR system

6.How to deactive/activate my Encircle account?

Encircle Membership is valid for lifetime, customers do not have the option to deactivate membership. Even If a customer comes back to us after a long gap then also he will be recognized with the same old membership number provided the customer is using the encircle registered mobile number.

7. Are there any products which are excluded from Titan Encircle program?

Purchase of gold coins/bars & Gift cards are excluded from Titan Encircle program.

NeuCoins are the rewards you earn when you spend in our connected Neu world. You can redeem them not just at Titan but on Tata Neu and across several participating brands like Tata 1mg, bigbasket, Croma, Tata Cliq, Westside, IHCL, Air Asia and more. NeuCoins remain valid for 365 days, but you can make them last forever. Every time you earn or use NeuCoins, their validity gets extended by another 365 days.

1 NeuCoin = ₹1

The Encircle Loyalty program continues as an engagement program in a better avatar where you will continue to enjoy offers from various Titan company brands, get access to exclusive events & experiences and enjoy many more benefits. Only the Points earning and redemption on your purchases will get integrated with NeuPass.

All the Encircle points you have earned will remain as they are. You can redeem them at Titan stores or websites until they expire. To be able to use NeuCoins with Titan, ensure that you first redeem all Encircle points. However from now onwards you will start earning the points as NeuCoins on all your future purchases.

All the Encircle points you have earned will remain as they are. You can redeem them at Titan stores or websites until they expire. To be able to use NeuCoins with Titan, ensure that you first redeem all Encircle points. However from now onwards you will start earning the points as NeuCoins on all your future purchases.

Your Encircle Tier will remain. You will be able to see it in the NeuPass program as a badge. So, if you have a gold tier in Encircle, it will reflect as a gold badge in NeuPass.

In order to access the NeuPass, you will have to download the TataNeu app from for Android and for iOS phones.

Take a look at the table to see how NeuCoins can help upgrade your badge.

Badge (Earlier known as Titan Tier)	NeuCoins needed for each badge	NeuCoins needed for each badge
		Plain Gold Jewellery	Studded Jewellery	Watches/Eyewear/Sarees/Accessories
Silver Badge	0 – 499	0.2%	0.6%	0.5%
Gold Badge	500 – 2999	0.4%	1.4%	1%
Platinum Badge	3000 and above	0.6%	2%	1.5%
The above is applicable for non-discounted products. For discounted products, Platinum badge members will earn 0.2% on plain gold and 0.5% on studded jewellery both on Tata Neu and Titan

NeuCoins earned across Titan brands ( Tanishq, Mia, Zoya, Titan, Fastrack, Sonata, Taneira, Titan eyeplus, Irth & SKinn) only are considered for badge upgrade.

Badge expiry continues to be 2 years

What are the other benefits of NeuPass?

• Get free jewellery servicing at Tanishq stores
• Get watches serviced for free at Titan stores
• Get a free eye check-up at Titan eyeplus stores

To know more about NeuPass, visit tatadigital.com/about/neupass or download Tata Neu app.

We do not charge any extra amount for the COD service.

All the products featured on www.fastrack.in  are available for COD, except gift cards/vouchers.

Currently, orders of cart value between INR 500 to INR 50,000 for selected pin-code addresses within India are eligible for COD service.

Currently, we are serving selected pin codes for COD. Please check if we do COD to your Pincode on the product page/shopping cart page/checkout page. If there is no courier service available in your area, we do apologize for the inconvenience caused.

In the case of COD, the amount can be refunded through online transfer as NEFT (National Electronic Fund Transfer). The customer has to provide a cancelled cheque with the returned product then the refund can be made within 7-15 working days & amount will be refunded directly into customer's account through online transfer as NEFT.

Once the order is placed successfully, there will be a confirmation call from our support center for validation of the order. If the confirmation call is unanswered, we reserve the right to cancel the order. The order amount should be paid in full at the receipt of the product. The package can be opened only after making the payment. Please note that partial orders can’t be delivered.

You can call customer care on 1800-266-0123 or email us at [email protected] to cancel your order. Please note that the order can only be cancelled before shipping.

Our delivery partners will only accept Indian Rupees.

For all international orders, your cart value should be a minimum of $50 and a maximum of $10000, which is inclusive of all shipping and handling charges.

Payments are accepted through PayPal Payment gateway either by your PayPal account or by using international credit/debit cards only. Payment will be received only in USD. Please note that cards (credit or debit) issued in India will not be accepted for any international orders.

Our international shipping partner is UPS.

You will receive your order within 2-3 weeks after the confirmation of the order. An email confirmation will be sent to you, once your product is dispatched from our warehouse. Our logistic partner will get in touch with you once your product reaches its destination.

The shipping and handling charges apply to international destinations. For Watches and accessories, we charge $60. All products/consignments are dispatched on a “Delivery Duty Unpaid” (DDU) basis.

The customer needs to call 1800-108-4826 to update his Latest Mobile number, after a few validation questions from the call center executive, the mobile number will be updated in CRM if the customer's answers are satisfying.

Currently, we do not accept any returns or exchanges of our products in case of international orders.